Yildirim joined Procat in 2007 and was appointed Technology Director of Procat in 2008. Having vast experience delivering complex technical and operational projects particularly in the Call Centre sector, his focus is to provide operational efficiency, short-term investment income and enhanced customer experience to organisations. Yildirim is regarded in the industry as a technical visionary, with the rare skill of being technical, business and customer focused. In 2013, he was assigned to the role of Assistant General Manager, and heads a team of technical, operational, development and support professionals.
Skills:CX Technologies, Digital, Sales
Chief Information Technologies Officer & Strategic Consultant who is focused on selling, developing, designing and managing projects that increase customers experiences, cut costs and provide operational efficiency to enterprises with short term ROI’s; Cloud and On-Premise Based Software Implementation Projects (Genesys Pure Connect – Interactive Intelligence, Verint, Nuance, Salesforce and Digital Solutions), All In One Contact Centre Implementation Experience (10+ years), Predictive Dialer Systems implementation, Reporting, Quality Management and Performance Management Software, Speech Analytics, Text Analytics, WFM, Call Steering (Natural Language Understanding and Call Routing Applications), Speech Recognition, Voice Verification (World’s Biggest Implementation), TTS, Mobile Speech Applications, Smart BOT applications, Business Automation Projects, Digital Solutions, CRM integrations, Sales Cloud, Service Cloud Consultancy.