Vodafone | Speaker Verification
Who are Vodafone?
Vodafone Group Plc is one of the world’s leading telecommunications groups, with a significant presence in Europe, the Middle East, Africa and Asia Pacific through the Company’s subsidiary undertakings, joint ventures, associated undertakings and investments.
To ensure customers who want to perform their transactions by calling Vodafone customer services, are identified and processed in the fastest and safest manner.
What we did?
By deploying Voice Biometrics technology, we enabled Vodafone customers to be authenticated by their voice without having to share personal information such as place and date of birth, mothers’ maiden name.
What is the result?
Customer authentication was performed to make transactions much shorter and safer. Due to shortened call times, the performance of customer representatives and customer satisfaction increased.