TR
DE
Experienced team. High Technology.
The greatest combination.
We help companies deliver world class customer services.
Our areas of expertise
CX Platform
We are here to create the best Customer Experience. Speech Analytics, Text Analytics, CSAT and more...
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BPO
Business Process Outsourcing with a very experienced team. We provide the latest versions of the best technologies in the field.
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CPM Platform
Corporate Performance Management Platform: Qua Services enables enterprises to monitor employee's performances and processes quality in real time.
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Digital
Activate digital channels and improve customer services in your organisation. Improve operational productivity and sales conversions.
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Speech
We design and implement advanced speech technology, achieving improved customer experience with cost advantages.
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Analytics
Analyse your customer interactions to measure the agent performance, to improve customer experience and understand your customers’ trends and expectations.
Learn MoreWe help companies deliver world class customer services.
“The initial stage of any project is to understand and analyse the needs of our customers. We propose solutions specific to our customer needs and we always aim to become a valued and strategic partner.
Our values are TRUST, QUALITY and COLLABORATION…
Tarkan Ersubaşı
Procat CEO
We’re focused on the best
“In our R&D Center, we’re not only developing the latest technology, we’re focused on the best.”
Director, Professional Services / R&D
4+
Foreign Languages
2100+
Installed seats
100+
Projects
40+
Satisfied Customers
Our Latest Projects
We all know the quality is the best business plan. Our motto is happy employees, successful projects and satisfied customers.
Meet Our Specialists
Our highly trained and experienced specialists are the most vital part of our outstanding customer services
Taylan Kapan
Director, Speech Services
Utkan Evren Bilensoy
Operations Director
Barış Kayar
Technical Support Manager
Fatih Özkaya
Business Development and Project Management Director
Engin Bıçakçı
Director, Professional Services/ R&D
Caner İbicioğlu
Professional Services Manager
Ufuk Dede
Corporate Data and Business Intelligence Manager
Onur Tasa
Senior Business Development and Project Manager
Volkan Ersubaşı
COO / Chief Operating Officer
Murat Sav
Chief Experience Officer